Hy-Vee INDYCAR Race Weekend Ticket Office

Ticket Reprinting and Product Replacement Fee

Remember that event tickets/products should be treated like cash. If your tickets/products are lost or left at home, Ticket Office will reissue replacements for a $5-per-item replacement fee once the original order has been confirmed.* Tickets/products can only be deemed lost by the person who is listed on the account as the original purchaser with a valid ID. Original tickets/products will be voided and cancelled.

*There is no guarantee that replacements will be granted. The Ticket Office reserves the right to refuse the replacement and reprinting of lost tickets/products at their discretion.

Account Credit Policy

All tickets and other products purchased from the Ticket Office are final sales, made on a no-refund, no-exchange basis. There may, however, be circumstances when a credit (hereinafter a “Credit”) will be issued to the holder of a Ticket Account. The circumstances under which a Credit may be issued, and the amount of each such Credit, will be determined by the Ticket Office in its sole discretion. A Credit may be used only to purchase tickets or other products from the Ticket Office. Credits are not transferable to other Ticket Accounts or otherwise. All Credits expire three (3) years from the date the Credit is issued.

Ticket/Product Cancellation Policy

Ticket Office has sole discretion to cancel any ticket/product order submitted without full payment or valid credit card information.

Handling and Service Fees

Products purchased for the Hy-Vee INDYCAR Race Weekend are subject to a per order handling fee and a per product service fee. Product renewals are only subject to a per order handling fee. The amount of these fees varies depending on the event and other factors. All products are subject to any applicable federal, state and local sales taxes.